Service Rating:	no feedback
Skill  Rating:	10.00   6 skills
Earnings Reported:
Location:	Toronto, Ontario, Canada
Experience:	6 - 10 years
Employees:	Solo
Min. Rate:	$8 / hour

Service Description:
PROFESSIONAL SUMMARY:
Technical Writer/Analyst with over 6 years of experience.

Involved in full life cycle documentation of enterprise wide processes, developing user manuals, functional specifications documents and design documents for end users as well as training manuals, documenting systems or programs, installation guides, and procedures manuals for internal staff, organizing and supervising training seminars for large end user groups, developing presentations, organizing and coordinating team meetings with stakeholders, sponsors and end users, developing helpdesk scripts & complete helpdesk support.

Created use cases, use case diagrams, process flow diagrams, activity diagrams, and other UML models using Rational Rose and Visio.

Conducted AS-IS/TO-BE analysis to aid process remodeling; provided insightful analysis for process enhancements based on business user requirements and documented the complete process & workflow analysis.

Also involved in designing & publishing highly technical articles in a variety of formats for organizational newsletters, fliers, forms, surveys, and presentations.

Experience writing, designing, and sending email communications. Highly proficient in all Microsoft Office Suite products (Word, Excel, Publisher, and PowerPoint), IBM Lotus Notes suite and Adobe Technical Communication Suite (FrameMaker 9.0, Captivate 3/4.0, RoboHelp, Photoshop CS4, and Acrobat, AIR, Flash).

Excellent written communication well complemented with excellent technical writing and documentation skills.

Good working experience in Search Engine Optimization (SEO), having worked on various projects using tools like Optimization and Tracking, and possess strong knowledge in SEO, online & internet marketing.

Extensive experience working with business users as well as senior management. Proven ability to work in team-environment as well as independently.

High proficiency in business data analysis & interpretation, strong ability to work with large volumes of data, good at other analysis of market data, trends, customer behaviors for market planning, decision-making and pricing, understanding of marketing systems and database architecture.

Ability to rapidly learn new concepts and methodologies.

TECHNICAL SKILLS:
Microsoft Visio, Project, Publisher, Excel, Word, PowerPoint, Access, FrontPage
Adobe Technical Communication Suite 2 (Adobe Writer, Captivate 4.0, FrameMaker 9.0, RoboHelp 7.0, Photoshop CS4, Acrobat, AIR, Flash)
IBM Rational Suite (Rational Rose SE, Requisite Pro, Clear Case, Clear Quest)
Nuance PDF Creator 5, XML Notepad Editor, Snag-It
IBM Lotus Notes

EDUCATION:
MBA from New Jersey Institute of Technology (NJIT), Newark NJ
B.S. (Computer Engineering) from Newark College of Engineering (NJIT), Newark NJ

Industry Experience:
Education, Healthcare, Pharmaceuticals, Life Sciences, Biotechnology, Information Technology, Software, Hardware, Electronics, Media, Advertising, Publishing, Entertainment, Other.