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Work Done:
1.Client Part:
•Interoperability with windows part.
•Chat with Support.
•Send offline or online messages.
2.Windows Part:
•Sin In-
•Chatting-
i.Chatting to Site Visitors.
ii.Multiple Chat Windows.
•Pre-Type Responses
1.Managing Commands and Responses. Links / Images / JavaScript/ PUSH.
2.Site Visitor / Chat Transcript History.
3.View Daily Transcript History.
4.Visitor Referrer Information
5.View Operator Online/Offline Status'
6.Real-time Support Statistics
•Managing Accounts
1.Managing Operator Accounts.
2.Multiple Department Operators.
3.Unlimited Operators.
4.Managing Departments.
5.Unlimited Departments
•Access Level
1.Access Levels / Permissions such as Full Administrator, Department Administrator, Limited Administrator, Sales / Support Staff, or Guest.
•Setting Customizing
1.Customize Logos / Status Images.
2.Customize Images.
•Others
1.Online/Offline/Be Right Back Status
2.Typing Status Alerts
3.Print Chat Transcripts
4.Auto Save / Logged Transcripts |
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