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Job Summary:
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| Job Type: |
Project |
| Budget: |
$ 300-1000 |
| Required
Skills: |
,
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| Attached
Files: |
(None) |
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| Status: |
Work Under Development
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Buyer Summary:
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| Username: |
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| Feedback Score: |
        
1
reviews
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| Award Reliability: |
7 posted 3 paid |
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| Location: |
New York, NY, United States
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| Member Since: |
November 18, 2008 |
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| Invited Users: |
There are no invited users
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Description
We require a PHP/MySQL-based helpdesk to provide anonymous support to our customers' end users.
How it should work: End user emails our customer at (e.g.) support@customerdomain.com, email gets routed to our helpdesk and a ticket is opened, we answer the ticket and the end user receives a response in our customer's name (and other settings listed below). I'm thinking the end user will get matched to our customer via their username AND server name, but open to suggestions on the best way to approach this.
Should be able to support our own customers directly as well.
Features: Ticket statuses and priorities, departments, flags, search, knowledge base, downloads, predefined replies, reports & stats on tickets/response time/performance, custom fields, email piping, staff scheduling, announcements, server status, ticket notes by staff, ticket assigning, user registration, fetching knowledge base articles before ticket can be submitted, shift assignment, staff time in/time out logs, mailing list system, polls & customer survey system (admin generated questions) with tallied responses/reports, client profile management (if not integrated with another system)
- Customer should be able to customize the following: -> their end-user helpdesk by inserting html into the header and footer. -> when to use our end user support services (always or at certain times of the day/week) -> which departments to assign to us for end-user support -> all automated emails sent from the helpdesk, e.g. new ticket/response. -> outgoing email name and address -> ticket signature by department -> timezone offset
- Integration module into WHMCS and Kayako support desks. - We should have full ownership/copyright of the code upon payment.
Reminder
You may not start working in this and any request before
your bid is accepted. Users who violate this policy
may have their accounts permanently suspended.
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| Shortlist |
| Decline Bid |
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Islamabad,
PK
location |
US$1,850
bid amount
|

         
(77
reviews)
feedback |
42 day(s)
delivery time |

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HI
Will be done within time and budget .............. If you have any query plz ask without any hesitation .........
Best Regards
Bid Time: 11-18-2008 21:20
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Cluj Napoca,
RO
location |
US$1,600
bid amount
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(22
reviews)
feedback |
45 day(s)
delivery time |

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We can have it done. Please check PM
Bid Time: 11-19-2008 10:06
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| Shortlist |
| Decline Bid |
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Calcutta,
IN
location |
US$3,000
bid amount
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(19
reviews)
feedback |
40 day(s)
delivery time |

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Hello,
Pls check pmb for more details.
Thanks
Sourav
Acumen Soft Technologies
Bid Time: 11-19-2008 01:56
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| Shortlist |
| Decline Bid |
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Lahore,
PK
location |
US$1,799
bid amount
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(10
reviews)
feedback |
30 day(s)
delivery time |

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good day... qulaity work.... if interested wit this budget ... please let us know so we can send you detail proposal... thanks
Bid Time: 11-19-2008 02:35
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| Shortlist |
| Decline Bid |
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Chennai,
IN
location |
US$3,000
bid amount
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(9
reviews)
feedback |
30 day(s)
delivery time |

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We have gone through your project specifications; give us the opportunity to arise up your needs to be done. We can do this task as sprint; let us do this work for you as per your timeline and schedule. We have a top-notch team. We ensure that your feedback and comments are timely reflected in the technical specification on all stages of the projects Development. We are ready to start the work. Thanks & Warm Regards, Team - KAG Tech.
Bid Time: 11-19-2008 01:38
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| Shortlist |
| Decline Bid |
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New Delhi,
IN
location |
US$1,800
bid amount
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(2
reviews)
feedback |
30 day(s)
delivery time |

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Please open PMB.
Bid Time: 11-19-2008 03:25
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| Shortlist |
| Decline Bid |
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otawa,
CA
location |
US$1,500
bid amount
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(1
reviews)
feedback |
35 day(s)
delivery time |

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We are a rapidly growing and successful E-Commerce Solution Provider company based in Canada, with offshore offices in Asia specializing in IT and E-Commerce. With a portfolio of well known clients, some with whom we deal with exclusively, we are currently looking to expand our exposure by working freelance with international clients.
We have certified web application developer, web software developer, designers, multimedia, flash and SEO professionals
For more information kindly check your PM.
Bid Time: 11-19-2008 03:13
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| Shortlist |
| Decline Bid |
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Newjersey,
US
location |
US$1,499
bid amount
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(1
reviews)
feedback |
30 day(s)
delivery time |

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Greetings!
We, QBIT Systems an ISO 9001:2000 and MICROSOFT certified partner, have studied your requirements carefully.
We would provide you the Solution with the Best Technological Manner & Management skills.
I am hoping you won't mind have a look at our Profile & Project Synopsis from the provided links below:
Kindly provide your Chat ID or Phone no. along with the suitable timings, so that we can discuss the things in detail. Please revert back to us, so that we can submit a brief proposal for you.
Regards
Girdhar Singh
Qbitsystems
Bid Time: 11-19-2008 08:40
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| Shortlist |
| Decline Bid |
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Bangalore,
IN
location |
US$825
bid amount
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(3
reviews)
feedback |
25 day(s)
delivery time |

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Hi,
plz check your PM for more details.
thanx
Bid Time: 11-19-2008 02:01
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| Shortlist |
| Decline Bid |
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Slough,
GB
location |
US$900
bid amount
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(No Feedback
Yet)
feedback |
18 day(s)
delivery time |

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Hello, we have an Expert team of 70 Webdesigners and developers, who will do very impressive designing for you .They will start working on your Project PHP Helpdesk ASAP.There will be constant communication online and on phone. Please visit PMB for the work examples...Looking forward to hear from you and discuss further on the project, Thanks, Shivani
Bid Time: 11-18-2008 23:39
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| Shortlist |
| Decline Bid |
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Bangalore,
IN
location |
US$1,000
bid amount
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(No Feedback
Yet)
feedback |
38 day(s)
delivery time |

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Hi plz see PM for details
Bid Time: 11-19-2008 01:17
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| Shortlist |
| Decline Bid |
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Bangalore,
IN
location |
US$1,500
bid amount
|

(No Feedback
Yet)
feedback |
30 day(s)
delivery time |

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please check your pmb
Bid Time: 11-19-2008 01:48
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| Shortlist |
| Decline Bid |
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Islamabad,
PK
location |
US$1,500
bid amount
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(No Feedback
Yet)
feedback |
30 day(s)
delivery time |

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please check pmb thanks
Bid Time: 11-19-2008 01:52
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| Shortlist |
| Decline Bid |
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Dhaka,
BD
location |
US$1,234
bid amount
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(No Feedback
Yet)
feedback |
14 day(s)
delivery time |

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Please see my pmb for your kind consideration
Bid Time: 11-19-2008 03:09
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| Shortlist |
| Decline Bid |
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Mashhad,
IR
location |
US$600
bid amount
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(No Feedback
Yet)
feedback |
20 day(s)
delivery time |

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Hi. Please Send me a pm. Thanks.
Bid Time: 11-19-2008 03:43
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| Shortlist |
| Decline Bid |
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Durgapur,
IN
location |
US$750
bid amount
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(No Feedback
Yet)
feedback |
14 day(s)
delivery time |

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We would like to introduce ourselves as one of the renowned Software Development Organization spreading all over the world. We are among the hard working and moral service providers present here. We provide quality work at desirable price and offer technical assistance as well. We possess a strong team of System Analysts, Software Developers, Testers and Designers. We have a highly skilled team dedicated towards Maintenance and Support expertise in both web based as well as desktop applications. Presently we are working with some live projects; still we've well experienced people left. So we think it'll be better to make all busy. We have seen your requirement. And it's having ample scope to show our skill and experience as well as get and learn knowledge. We provide solutions in the following technologies: Core Java, Swing, J2EE (JSP, Servlet, Struts, Hibernate), J2ME, ORACLE C# with ASP.NET 2005, SQL SERVER 2005. PHP5, MySQL. We will be eagerly waiting for your reply as we are always in a mind of a long term association with customers. We provide our Buyers not only the uploaded URL along with documentation but also complete technical justification of the projects. We provide 6 months’ free modification support and maintenance. We hope that you understand our commitment as a perfect service provider and reply us very soon so that we continue with our next proceedings. Attached file contains the URLs of our previous work as well as list of the solutions that we provide. Thanks and regards ATSPL Brothers Pvt. Ltd.
Bid Time: 11-19-2008 04:45
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| Shortlist |
| Decline Bid |
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Jaipur,
IN
location |
US$1,600
bid amount
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(No Feedback
Yet)
feedback |
25 day(s)
delivery time |

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Hello, I m interested in this project so..... I Will be done this project within time and budget ........ If you have any query than plz contact us............
Bid Time: 11-19-2008 05:21
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| Shortlist |
| Decline Bid |
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Aarhus,
DK
location |
US$1,000
bid amount
|

(No Feedback
Yet)
feedback |
15 day(s)
delivery time |

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Hello, we are the company with 5 programmers, who have different skills in modern web-programming; and we are interesting to work with your project and we are sure that we can complete it perfectly.
Bid Time: 11-19-2008 05:26
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| Shortlist |
| Decline Bid |
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jaipur,
IN
location |
US$850
bid amount
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(No Feedback
Yet)
feedback |
35 day(s)
delivery time |

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Dear sir ,
Please check your pmb for more details ...
Bid Time: 11-19-2008 07:04
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