GetACoder Blog
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May/10

19

Three Tips To Retain Customers

Once you have worked for a few different customers, you will find yourself wanting to be able to stop bidding on new projects and work for the same set of clients, repeatedly. The problem that many providers run into is that their customers do not request ongoing work. This may leave you wondering why and what you can do to reverse this trend. Here are three tips that you can follow throughout your career so that you can find yourself working for a select group of clients and never going without work again.

Bid Realistically

This is a point that can not be stressed enough. You may win bids on a regular basis by exaggerating your skills, but you will never have a return customer. You even risk that you will not get paid for work that is shoddily done or if your skills do not truly match the job posting. If you lied by exaggeration when applying for a job, GetACoder can not in good faith guarantee your work or that you will receive your payment. By bidding realistically you protect yourself from lack of payment while encouraging buyers to invite you to bid on future work. One off projects may pay, but return customers make a career.

Meet Deadlines

Every buyer has a desired deadline for completion of their project. You would, too, if you posted a job. Once a deadline or timeline is agreed on, it is set in stone. You need to treat it as though it is the most solid object in the world. You have to meet every deadline in order to retain customers. There are no if, ands, nor buts when it comes to a deadline.

Be Available

Would you send more work to a provider who you can not get to answer your emails? What if you asked them to be on IM at a certain time and they might or might not be there? Make yourself available to your clients and potential customers at convenient times in their time zone. You may have to lose some sleep occasionally, but going the extra mile to be available to them will stand out in their minds and go a long way to being sent repeat work.

These three tips are easy to follow. If you doubt how effective they are, turn them around. Look at them as if you were the buyer and think about what you would want in a provider. Ongoing and repeat work is the bread and butter of every successful freelancer on GetACoder. Become one of them.

Jerry Coffey is a freelance writer living in the United States. He writes web content, blog posts, SEO articles, and has been published in American newspapers. Mr. Coffey has produced a few thousand articles that have been published across the web as well as several thousands of blog and forum posts. He has worked in hundreds of different niches and enjoys using a conversational tone while imparting a worthwhile amount of information to his readers. He has been widely published in the fields of astronomy, marketing, and management. Jerry is one of several freelance writers on the GetACoder team.

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